Licensed ProvidersTelepsychiatry Available Serving Texas, Kansas & Minnesota
Communication Policy
We believe clear communication is the foundation of good care. This page explains how to reach us, what to expect, and when to seek urgent help.
Business Hours
When our team is available for calls, messages, and appointments
We cherish our valued patients, and you are always welcome to connect with us during our regular virtual business hours. All appointments are conducted via telehealth for your convenience and comfort.
How to Reach Us
Multiple ways to connect for non-urgent matters
Phone
Call us during business hours for scheduling, questions, or non-urgent concerns.
(507) 353-2419
For non-urgent inquiries, documentation, or follow-up questions.
info@pleasantplacepsychiatry.com
Response Time
We aim to respond to all phone calls and emails within one business day. For urgent matters, please call us directly rather than emailing.
Urgent Mental Health Concerns
What to do in a crisis or emergency situation
If you are in immediate danger, call 911
For mental health crises, including suicidal thoughts, self-harm, or thoughts of harming others:
Call or text 988 anytime, 24/7. Free, confidential support for anyone in emotional distress or suicidal crisis.
Crisis Text Line: Text HOME to 741741
Veterans Crisis Line: Call 988 then press 1
Emergency: Call 911 or go to your nearest emergency room
Secure Messaging
How to use our website for communication
Our website serves as a means of communication for non-urgent matters. Use it to reach us when you have questions, need to schedule, or want to request a refill, we will respond within one business day.
What to use the website for
- Medication questions
- Appointment scheduling
- Non-urgent follow-up
- Refill requests
What the website should not be used for
- Urgent concerns
- Side effects needing immediate attention
- Crisis situations
- Emergencies
Secure Messaging Note
Secure messaging is not monitored in real-time. For urgent matters, always call our office directly. Messages are typically answered within one business day.
Questions About Our Policies?
We are here to help you understand our policies and how they support your care. Reach out anytime.