Office Policies

One full business day (24 hours prior, not counting weekends) notice is required when canceling an appointment. Appointments canceled or missed without one full day's notice will be charged at $100 for initial evaluation and $50 for follow-up visits. No future appointments will be scheduled until your fee is paid.

When you cancel or reschedule less than 24 hours before your appointment or do not show up for your appointment, you prevent someone else from seeking treatment. You also place a financial burden on the practice. As a small practice, we can't stay in business and provide care if patients repetitively miss, reschedule at the last minute, or continuously cancel appointments.

Multiple reminders, in different modalities, are sent to you to remind you of your upcoming appointment. If you must cancel or reschedule an appointment, we require at least 24-hour notice (weekends not included). If your appointment is on a Monday, the cancellation must be made by the same hour on the preceding Friday.

Prescriptions for controlled substances will only be issued at regularly scheduled appointments with the prescribing provider. Lost, stolen, or misplaced prescriptions will not be replaced under any circumstances.

There will be no early refills authorized for controlled substance prescriptions. Prescriptions may only be refilled as directed on the original prescription and must be requested during a scheduled office visit.

Established patients taking controlled substances will be required to complete a urine drug test on an annual basis at a minimum. Patients may also be subject to more frequent, random urine drug testing at the provider's discretion based on individual risk factors or concerns.